Customer Account Manager

The role of the Customer Account Manager (CAM) is to grow the Brusco business with a targeted group of food manufacturing customers. This entails developing a broad set of relationships across businesses with procurement, product development, technical and supply chain. Understanding the customers strategic priorities and development agenda. Thinking about the products Brusco could offer to the customer and developing and executing plans to increase the use of Brusco products within the customer.


  • Achieve sales budget agreed with the Commercial Manager each year
  • Achieve the gross margin targets agreed with the Commercial Manager each year
  • Develop relationship maps for your key customers and report on progress with relationship development
  • Develop business plans for each target account highlighting the opportunities for growth and execution plan
  • Conduct regular customer meetings to stay informed on customer activity and product meeting reports
  • Fully utilise the companies CRM system to record all activity


  • Ensure customers are well educated on Brusco’s strengths, capabilities and strategic product categories
  • Provide input to Commercial Manager and Procurement on market opportunities and emerging trends
  • Conduct market research to identify opportunities within target customer group
  • Stay up to date with industry developments and trends through media and industry events
  • Prepare for customer meetings including reviewing historical activity (sales, enquiries, samples) and any relevant news stories
  • Arrange and attend meetings with target customers to present Brusco business and understand customer requirements
  • Establish a clear understanding of your customer requirements and projects and constantly look for innovative ways to meet customer needs
  • Produce visit reports within 2 working days of customer visits and circulate to relevant sales team members
  • Attend monthly sales meetings and share feedback on meetings, any customer insights, opportunities
  • Maintain CRM tool capturing all customer activity, potential opportunities, meetings conducted and next steps
  • Seek timely feedback from customers on samples and quotations. Share with Sales and Procurement.
  • Whenever possible gather competitive pricing information from customers to assess areas of competitive advantage/disadvantage. Share information with Sales and Procurement team.
  • Ensure that when price changes occur that there is an auditable trail
  • Ensure margin targets are being achieved as agreed with the Commercial Manager
  • Capture any new customer specific requirements on the new customer set up form and provide to the Sales and Procurement team for processing
  • Notify the Commercial Manager of any customers with unusual activity.
  • Actively look for opportunities for Brusco to expand its product offering or take existing products into new markets.
  • Ensure customer satisfaction is maintained to the highest possible standard and that any complaints/issues are dealt with in a timely manner. Review regularly and investigate where required.


  • Successful track record of building long term relationships with customers
  • Proven ability to develop new business and achieve high levels of customer satisfaction
  • Ability to build strategic relationships with accounts where you are seen as a partner
  • Track record of looking for innovative solutions to add value to customer relationships
  • Very strong interpersonal, communication and presentation skills
  • Excellent organisation skills with the ability to prioritise and multitask whilst retaining accuracy and attention to detail

JOB TITLE:               Customer Account Manager

REPORTS TO:          Commercial Manager

LOCATION:            Home or Evesham, Worcestershire

CONTRACT:           Permanent 40 hours per week

PACKAGE:             £neg. based on experience, performance related bonus, car

Inside Sales/Customer Service Adviser

This role will be a customer service / inside sales hybrid role where the successful candidate will undertake duties to manage and grow the customer base as well as oversee customer service activities for their customers and the wider business.

JOB TITLE:               Inside Sales/Customer Service Adviser

REPORTS TO:          Operations Manager

LOCATION:            Evesham, Worcestershire

CONTRACT:           Permanent 40 hours per week

SALARY:                 £neg. based on experience


The key areas of responsibility for this role are as follows:

  • Acknowledge and log all orders received
  • Check customer purchase order against contracts, to ensure correct prices and quantities are quoted. Contact clients were necessary to discuss any discrepancies
  • Process sales orders to achieve the required delivery date
  • Raise purchase orders and liaise with the supplier and hauliers to meet the client’s expectations
  • Process order amendments in a timely manner to achieve required delivery date
  • Log all orders relating to “stock” items, ensuring low stock levels are reported to the relevant departments
  • Raise and distribute all forms relating to stock items
  • Issue shipping instructions to warehouses and logistics providers
  • Look after all aspects of account management for a defined list of customers including duties such as building relationships with both commercial and NPD contacts, setting and delivering an agreed annual sales budget for the territory, arrange quotations for new business, arrange samples as required, manage pricing and volumes for existing customers and lines
  • Carry out prospecting activities for the business to find new customers
  • Ensure the company’s CRM system is kept up to date with customer communications and contacts
  • Answer inbound calls into the office and direct as appropriate
  • Provide ad-hoc support across the office when need arises due to deadlines, high workload, or holiday cover

We are looking for someone with a positive friendly attitude, great attention to detail and strong customer service skills who wants to utilise these in a growing company. Strong communication skills both written and verbal are essential along with the confidence to deal effectively with customers and suppliers. We offer a great team environment and prospects for growth.

If this sounds of interest please send a covering letter explaining why you feel this is the right role for you along with your CV.

The Brusco Food Group offers the right candidate: i.e a competitive salary, pension etc.


This role is a great opportunity for someone to expand their procurement experience and take a critical role in supporting the growth of the business.

Working along side the Group Purchasing Manager this role will increasingly take on responsibility for managing supplier relationships and sourcing new products from across the world, along with managing day to day pricing enquiries and stock management.


REPORTS TO: Group Purchasing Manager

LOCATION: Evesham, Worcestershire

CONTRACT: Permanent 40 hours per week

SALARY: £neg. based on experience

Duties & Responsibilities

  • Meet with key suppliers to understand capabilities and build relationships
  • Negotiate pricing with suppliers to enable margin improvement across the business
  • Respond to pricing enquiries from the sales team and secure required pricing from suppliers in a timely basis (cost pricing supplied on 90% of enquiries within 2 days of enquiry receipt)
  • Support technical with gathering the required documentation from potential and existing suppliers to comply with the company’s quality management system
  • Work in conjunction with the technical team to monitor supplier performance take any corrective actions agreed with the technical department and the Managing Director
  • Identify alternative cost-effective sources of supply for the business that meet the company’s technical criteria
  • Monitor trends in customer enquiries to identify gaps in product range and areas where the business is uncompetitive and identify new suitable suppliers
  • Coordinate with Customer Service Advisors to gather feedback on pricing and samples supplied
  • Maintain the supplier database to allow easy identification of approved suppliers by product category
  • Develop and maintain standard price lists with suppliers where feasible to streamline the process of quotations
  • Work with Technical and Finance departments on new supplier setup
  • Ensure any price amendments from suppliers are captured and communicated to the Customer Service Advisors so customers can be informed on a timely basis of price changes
  • Capture product data sheets and marketing materials from suppliers helpful to promoting new and existing products. Ensure these materials are shared with the sales team
  • Monitor stock movement and levels and make necessary ordering decisions to ensure material availability while managing working capital
  • Highlight any stock concerns to the Commercial Manager and Group Purchasing Manager in a timely manner and suggest solutions

Requirements for potential candidates:

  • Minimum 3-5 years’ experience in procurement roles within the food industry
  • Excellent written and verbal communication skills
  • Energetic and motivated to work as part of a busy team
  • A positive “can-do” attitude and be keen to take on responsibility
  • You have confidence in your capability but also a willingness to learn and take on new challenges

Brusco Food Group offers an excellent opportunity to learn and develop in a growing business. We offer a competitive package and are keen to find people who align with our business values and mission.